Did you know that businesses and brands that only receive one or two stars on websites like Yelp or Google risk losing 86% of their prospects? Online reputation management is an area of digital marketing that should be taken seriously. Unfortunately, all it takes is one dissatisfied customer to negatively impact your brand’s online reputation.
You google your name and read a really crushing review you do not feel you deserve.
You realize 89% of people will not do business with a company they read a negative review about.
We understand that online reputation and google results can sometimes be really frustrating. We love seeing our client's reputations making a comeback on google. We can help your company be portrayed in a positive light for what you want your clients to see...and nothing you don't.
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IF YOU BELIEVE IN WORD OF MOUTH ADVERTISING...YOU BELIEVE IN ONLINE REPUTATION
If you own, operate or manage a business, then you’ve likely received a negative review from a dissatisfied customer. Even the most reputable businesses have experienced a dissatisfied customer from time to time. Although it might be easy for successful businesses to shrug this off, they are often surprised to discover just how damaging the negative review of even one customer can be to their online reputation.
If you have received a negative review online, whether it was legitimate or a scam, this can be frustrating, worrisome, and you may even feel violated and/or powerless. However, by working with a professional and reputable online reputation firm, you will build a plan to fix your bad reviews.
We don't have a magic tool to make negative reviews disappear, but we can help customers see what your business truly represents.
Increase Your Reputation
At TwoQM, we are dedicated and committed to helping businesses build brand awareness and credibility through encouraging positive reviews, and also to restoring their brand names.
Your business’ online reputation is important, so make sure you are working with an online reputation management firm that is committed to making a difference.
By following up with customers we can increase the amount of positive reviews, and stop upset customers from leaving a negative review. Communication is key to an outstanding online reputation. Don't let 86% of potential customers walk away by ignoring the concerns of clients. Remember that customers by with people's permission!
What does that mean?
People buy in group, they will accept what they read, even if its false.
Here are some ways TwoQM can help with online reputation management:
Online Reputation Repair: Our team of in-house online reputation marketing experts can help repair and mitigate damage from negative reviews by looking into where they came from and coming up with a plan to fix them.
Online Reputation Monitoring: Thrive will work on your behalf to set up a program to monitor and alert you about new reviews, whether positive or negative, so you always know where your online reputation stands.
Online Reputation Management: Our team also builds and implements an automated process and system to help drive new, positive reviews. Our systems are honest and truthful; we do not believe in paid reviews.
Online Reputation Marketing: Online reputation marketing involves promoting positive and desirable content and also controlling the content and information accessible to the online community. Promoting desirable content allows your business to control and position yourselves as clear market leaders.